Privacy Policy

Last Updated: 20 February 2025

Meadow Pixel (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website (“Site”) or engage with our services, in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We may collect the following types of information:
  • Personal Information: When you contact us, request a quote, or engage our services, we may collect your name, email address, phone number, and business details.
  • Usage Data: We collect non-personal data such as IP addresses, browser type, pages visited, and time spent on our Site through analytics tools.
  • Cookies & Tracking Technologies: We use cookies to enhance your browsing experience and analyze website traffic. You can manage cookie preferences in your browser settings.

2. Legal Basis for Processing Data

Under UK GDPR, we process personal data based on the following legal grounds:
  • Contractual Necessity – When processing is necessary to provide our services or respond to your inquiries.
  • Legitimate Interest – When we process data for business purposes such as website analytics and service improvements, provided it does not override your rights.
  • Consent – When we require your explicit permission, such as for marketing communications.
  • Legal Obligation – When required to comply with applicable laws.

3. How We Use Your Information

We use the information we collect for the following purposes:
  • To provide and manage our web design services
  • To communicate with you regarding inquiries, projects, or support requests
  • To improve our website and services based on user interactions
  • To comply with legal obligations

4. Data Retention Policy

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy. Retention periods vary depending on the nature of the data:
  • Customer inquiries: Retained for up to 12 months.
  • Contractual and service-related data: Retained for up to 6 years for legal and accounting purposes.
  • Analytics data: Retained for up to 2 years.
  • If you request data deletion, we will erase your data unless legal obligations prevent us from doing so.

5. How We Protect Your Information

We implement appropriate security measures to protect your personal data from unauthorised access, disclosure, or alteration. However, no online transmission is 100% secure, and we encourage users to take precautions when sharing information online.

6. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data with:
  • Service Providers: Third-party tools (such as payment processors or analytics services) necessary to operate our business.
  • Legal Compliance: When required by law or to protect our rights.
  • Business Transfers: If our business is acquired or merged, your data may be transferred to the new entity.

7. International Data Transfers

If we transfer personal data outside the UK, we ensure that appropriate safeguards are in place, such as:
  • The UK International Data Transfer Agreement (IDTA) or
  • Standard Contractual Clauses (SCCs) with additional UK safeguards.

8. Your Rights Under UK GDPR

Under UK GDPR, you have the following rights regarding your personal data:
  • Right to Access – Request a copy of the personal data we hold about you.
  • Right to Rectification – Request corrections to inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”) – Request the deletion of your data when no longer necessary.
  • Right to Restrict Processing – Request that we limit the use of your data under certain conditions.
  • Right to Data Portability – Receive your data in a structured, commonly used format for transfer to another service provider.
  • Right to Object – Object to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent – If you provided consent for processing, you may withdraw it at any time.
  • Right to Lodge a Complaint – You can file a complaint with the UK Information Commissioner’s Office (ICO) if you believe we have not handled your data in accordance with the law.

To exercise these rights, contact us at [email protected]

9. How to Withdraw Consent

If we process your data based on consent, you may withdraw it at any time by:
  • Clicking the unsubscribe link in marketing emails
  • Adjusting your cookie preferences in your browser
  • Contacting us directly at [email protected]

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Meadow Pixel
https://meadowpixel.co.uk
[email protected]